Your statutory consumer rights remain in force. The rules below distinguish a change-of-mind cancellation from remedies where a service or digital content is faulty, not as described, or not supplied with the required standard of care.
1. Paid PCNRescue products
Appeal Letter and Full Appeal Pack are one-off paid products. They combine an online service (case processing and document preparation) with digital content supplied electronically. There is no subscription.
2. 14-day cancellation period
For a distance contract, a consumer will normally have a statutory cancellation period. Before payment, PCNRescue asks separately for your express request that the purchased service/digital supply begin immediately rather than waiting for that period to expire.
3. Immediate performance and loss of change-of-mind rights
If you expressly ask us to begin immediately, you may lose the statutory change-of-mind cancellation right once digital content has begun to be supplied in the circumstances permitted by law and/or once a service has been fully performed after the required request and acknowledgement. If you cancel a service after asking for early performance but before it is fully performed, the law may permit a proportionate charge for what has already been supplied.
PCNRescue records the relevant pre-purchase acknowledgements against the Stripe Checkout session.
4. If something is faulty or not as described
The loss of a change-of-mind cancellation right does not remove statutory rights concerning defective digital content or services. Contact us if the purchased material is materially incomplete because of a technical failure, cannot be accessed, is not the product described at checkout, or you believe the service was not provided with reasonable care and skill. We will assess the appropriate remedy under applicable consumer law, which may include correction/re-performance, a price reduction or refund where the law requires it.
5. AI result or unsuccessful appeal
A refund is not automatically due merely because the AI assessment is cautious, because no strong appeal point is identified, or because a council, TfL, parking operator, tribunal or other body rejects an appeal. PCNRescue sells analysis and document-preparation assistance, not a guaranteed cancellation outcome. This does not limit rights where the purchased service itself fails to meet statutory standards.
6. How to cancel or request a refund
Email us using the public support address shown in Legal Information. Give your name, case reference, purchase date, product and a short explanation. Do not email full payment-card details.
Support email: jack78787812@gmail.com
7. Model cancellation wording
You do not have to use this exact form; a clear statement is sufficient where a cancellation right still exists.
8. Refund method and timing
Where a refund is due, it will normally be returned to the original payment method through Stripe, subject to the statutory timetable that applies to the particular cancellation or remedy.
